Terms of Use

Last updated: 27.01.2026

These terms of use applies to your access to and use of https://travel-atelier.com, including all subdomains, pages, enquiry forms, embedded chat, click-to-WhatsApp/call features, and any related communications that link to these terms (collectively, the “Website”).

The Website is operated by Travel Atelier by PH LLC, a company licensed in Sharjah Media City (SHAMS) Free Zone, United Arab Emirates, under license number 2113466.01, with registered office at Sharjah Media City, Sharjah, UAE (the “Company”, “we”, “us”, or “our”).

By accessing or using the Website, you agree to be bound by this legal package (the “Terms”). If you do not agree, do not use the Website.

1. WEBSITE TERMS & CONDITIONS OF USE
1. 1.1. This Website is provided primarily for informational and brand purposes. We operate as a bespoke luxury travel concierge and trip-design service, and we deliver our services through personalised consultation and offline coordination.
2. 1.2. Unless we expressly state otherwise, the Website does not provide an automated booking engine or automated payment checkout. Itineraries, proposals, Supplier bookings (where applicable), confirmations, invoicing, and payments are handled offline and are confirmed only in writing.
3. 1.3. Submitting an enquiry, request, or message through the Website does not create a client relationship, agency relationship, or any obligation on us to provide services. A client relationship exists only when we confirm engagement in writing (including by email or messaging) and you accept the applicable service terms (and, where required, pay any applicable fees or deposits).
4. 1.4. Flights, hotels, ground transport, experiences, and other travel components are provided by independent third-party Suppliers. Supplier availability, pricing, changes, cancellations, and service delivery are governed by Supplier terms and conditions, and many travel outcomes are outside our control.
2. DEFINITIONS
1. 2.1. The following definitions apply for purposes of interpreting these Terms:
  1. (a) “Content” means all text, photographs, videos, graphics, logos, designs, descriptions, guides, articles, sample itineraries, offers, promotions, testimonials, and other materials made available on the Website.
  2. (b) “Enquiry” means any request, submission, or communication you send via the Website or using Website contact routes (forms, email links, chat, click-to-call, WhatsApp).
  3. (c) “Promotion” means any giveaway, prize draw, contest, referral offer, discount campaign, limited-time offer, or similar promotional activity we run or publish.
  4. (d) “Services” means our travel concierge services and related services described on the Website and/or provided offline, which may include research, itinerary planning, introductions, coordination, booking assistance, and travel support, in each case as agreed in writing.
  5. (e) “Supplier” means any third party that provides travel or related services, including airlines, hotels, villas, property managers, transport providers, tour operators, guides, event venues, restaurants, visa facilitators, and insurers.
  6. (f) “You” / “your” means any person or legal entity accessing or using the Website.
3. ELIGIBILITY AND ACCEPTABLE USE
1. 3.1. You must be legally capable of entering into a binding contract under applicable law to use the Website.
2. 3.2. You may use the Website only for lawful purposes and for your genuine interest in our Services and in accordance with these Terms.
3. 3.3. You must not, directly or indirectly
  1. (a) introduce malware, attempt to probe, scan, or test vulnerabilities, or bypass security features
  2. (b) attempt unauthorised access to the Website, servers, databases, or related systems
  3. (c) scrape, harvest, mine, or systematically extract data or Content without our written consent
  4. (d) use the Website to transmit spam, deceptive communications, unlawful marketing, or impersonations
  5. (e) submit content that is false, misleading, defamatory, abusive, discriminatory, obscene, or unlawful
  6. (f) infringe intellectual property, privacy, publicity, or other rights of any third party
  7. (g) interfere with the operation of the Website or any user’s enjoyment of it or otherwise use the Website in a manner that could disable, overburden, damage, or impair it
  8. (h) use any robot, spider, crawler, or other automated means to access the Website for any purpose without our express written permission
  9. (i) attempt to circumvent any access or use restrictions, rate limits, or technical measures we implement
  10. (j) use the Website to collect or attempt to collect personal data about others without a lawful basis and appropriate authorisation.
4. 3.4. We may monitor Website usage for security and compliance. We may investigate suspected breaches and may cooperate with law enforcement and regulators as required (including by disclosing information and records where we believe doing so is necessary or appropriate). We may also suspend or terminate your access to the Website, without notice, if we reasonably believe you have breached these Terms or your use poses a security, legal, or reputational risk.
4. NO CLIENT RELATIONSHIP UNTIL CONFIRMED
1. 4.1. Submitting an Enquiry does not create a client relationship, fiduciary duty, partnership, employment relationship, or agency relationship between you and us and does not obligate us to respond, provide services, or reserve availability or pricing.
2. 4.2. A client relationship exists only when we confirm engagement in writing (including by email/WhatsApp) and you accept the applicable Service Terms and/or pay any required fees or deposits (if requested by us). Any proposals, quotations, sample itineraries, or estimates remain non-binding until confirmed in writing under the Service Terms.
3. 4.3. We may decline any Enquiry or stop discussions at any time, including due to capacity, feasibility, safety, reputational concerns, Supplier restrictions, or compliance checks (including KYC/AML or sanctions screening, where applicable).
4. 4.4. Any stated response time is a target only and not guaranteed, and time is not of the essence for our responses unless we expressly agree otherwise in writing.
5. 4.5. You are responsible for the accuracy of any information submitted in an Enquiry, and if you provide information relating to another person (for example, a travel companion), you confirm you have authority to do so.
5. TERMS OF SERVICES
1. 5.1. Unless expressly agreed otherwise in writing, our role is to provide concierge/planning/coordination Services and/or facilitate arrangements with Suppliers. Suppliers are independent third parties. We do not operate as the principal provider of Supplier services and, unless expressly stated in writing, we do not act as your agent for purposes of binding Suppliers or making commitments on your behalf.
2. 5.2. Where you book or use Supplier services, you agree to Supplier terms, rules, and policies (including cancellation/change/no-show/refund policies and house rules). Supplier policies may be strict and may override general statements on the Website. Supplier terms may also require deposits, impose penalties, and restrict changes and refunds. You acknowledge that we cannot override Supplier terms.
3. 5.3. Availability, prices, benefits, upgrades, special requests, amenities, views, and experiences are subject to Supplier availability and discretion and can change quickly. We do not guarantee outcomes unless expressly confirmed in writing. Quoted prices may be time-limited and may change due to availability, currency fluctuations, Supplier repricing, taxes/fees, or other Supplier-imposed charges.
4. 5.4. You must review itineraries, tickets, vouchers, confirmations, and invoices promptly and notify us immediately of any errors. If you do not notify us of an error within a reasonable time, you accept the documents as issued and you remain responsible for any resulting costs, change fees, or penalties.
5. 5.5. You are responsible for ensuring all travellers meet passport validity, visa, entry/transit, health, and other requirements for each destination and airline. We do not provide immigration/legal/medical advice. You are also responsible for ensuring that traveller names match travel documents exactly and for complying with any airline, border, or governmental requirements. We are not responsible for denial of boarding, denial of entry, or other losses resulting from non-compliance.
6. 5.6. Unless agreed otherwise in writing, you are responsible for obtaining appropriate travel insurance. If you do not, you accept the risks of loss including medical costs, cancellations, and disruptions. We strongly recommend comprehensive travel insurance (including medical, cancellation, curtailment, disruption, and baggage cover).
6. COMPLIANCE CHECKS
1. 6.1. We aim to operate in compliance with applicable UAE laws and regulations and may implement compliance controls accordingly (including anti-money laundering and counter-terrorist financing controls, sanctions compliance, fraud prevention, and any other checks we consider appropriate).
2. 6.2. We may request identity documents and information (including passport copies once a relationship is established) to
  1. (a) confirm traveller details required for bookings; and/or
  2. (b) complete reasonable compliance checks (including KYC/AML/sanctions screening where relevant) and for recordkeeping purposes. This may include (as applicable) full legal names, date of birth, nationality, residential address, identification documents, traveller details, proof of authority to act for others, corporate documents (for entity clients), beneficial ownership information, and source-of-funds/source-of-wealth information. You agree to provide accurate information and to promptly update it if it changes.
3. 6.3. We may refuse to provide Services or may stop providing Services if
  1. (a) you do not provide requested information
  2. (b) we reasonably believe a request involves fraud, illegality, or compliance risk
  3. (c) required by law or by a competent authority. We may also delay or suspend performance while compliance checks are pending or where we reasonably believe additional verification is required. We are not required to provide you with reasons for any refusal, delay, suspension, or termination where doing so could breach law, regulatory guidance, or internal compliance policies. To the maximum extent permitted by law, we will not be liable for any loss arising from a refusal, delay, suspension, or termination under this Section 6. If we terminate after payments have been made, refunds (if any) will be handled in accordance with the Service Terms and may be subject to Supplier policies, costs incurred, and any non-refundable amounts.
7. THIRD PARTY DATA
1. 7.1. You warrant that the information you provide is accurate, complete, and not misleading and that you will promptly notify us of any changes. You acknowledge that errors in traveller details (including names, dates, passport numbers, and contact details) may result in change fees, rebooking costs, denial of boarding/entry, or other losses, and you are responsible for such consequences to the extent caused by inaccurate or incomplete information provided by you.
2. 7.2. If you provide information about other travellers, you confirm you have authority to provide it and to authorise us to use and share it with Suppliers as needed. You also confirm that you have obtained all necessary consents from those travellers for us to collect, use, and disclose their personal data for the purposes of responding to your Enquiry and, if you engage us, providing the Services (including sharing with Suppliers and across borders as required).
3. 7.3. No sensitive submissions via Website by default. Do not send passport copies, national IDs, payment card details, or other highly sensitive information via Website forms unless we specifically request it and provide a secure method. If you send sensitive information through an unsecured channel (including standard email or messaging apps) without our request, you do so at your own risk, and we may delete such information without processing it.
8. INTELLECTUAL PROPERTY LICENSE
1. 8.1. The Website and Content are owned by or licensed to us and protected by intellectual property laws. All rights not expressly granted to you in these Terms are reserved by us and our licensors.
2. 8.2. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and view the Website for personal, non-commercial informational use only, provided you comply with these Terms.
3. 8.3. You must not copy, reproduce, modify, publish, distribute, publicly display, create derivative works from, or commercially exploit any Content without our prior written consent. You must not remove or alter any copyright, trademark, or other proprietary notices. You may share links to pages on the Website for lawful purposes, provided you do not imply our endorsement or any affiliation without our consent.
4. 8.4. Our name, logo, and marks are our trademarks (registered or unregistered). You may not use them without written permission. No licence or right is granted to use our trademarks except as expressly set out in these Terms.
5. 8.5. If you provide suggestions or feedback, you grant us a worldwide, royalty-free, perpetual licence to use and incorporate it without compensation. You also agree that we may use such feedback without restriction and without any obligation of confidentiality, attribution, or compensation, to the maximum extent permitted by law.
9. THIRD-PARTY PLATFORM
1. 9.1. The Website may contain links to third-party websites/tools. We do not control them and are not responsible for their content, availability, security, or privacy practices, nor for any loss or damage arising from your access to or use of them. Links are provided for convenience only and do not constitute endorsement, sponsorship, approval, or verification by us of any third party, its content, or its services. Your use of third-party websites/tools is at your own risk and subject to the third party’s terms, conditions, and policies (including privacy and cookie policies).
2. 9.2. If you contact us via WhatsApp, Instagram, or other platforms, those platforms’ terms and privacy practices also apply. You acknowledge that communications via third-party platforms may be processed, monitored, stored, or transferred internationally by those providers in accordance with their policies. We do not control those platforms and are not responsible for their availability, security, functionality, or acts/omissions.
3. 9.3. The Website may include or integrate third-party services and content (for example, maps, embedded videos, social media feeds, analytics tools, chat tools, widgets, booking-related links, payment links, or plug-ins). Such third-party services may collect information about you (including through cookies or similar technologies) under their own terms and policies, and we do not control or take responsibility for those practices.
4. 9.4. If you purchase, book, or otherwise transact with a third party (including a Supplier) through a link or integration from the Website, that transaction is between you and the third party. We are not a party to, and we are not responsible for, the third party’s performance, pricing, availability, refunds, chargebacks, or customer service.
5. 9.5. Third-party platforms and communications channels can be targeted by fraud and impersonation. You are responsible for verifying that messages are genuinely from us (for example, by checking the sender details against our official contact information on the Website). We will never ask you to share full payment card details or passwords via public messages.
6. 9.6. Do not send passport copies, national ID, payment card details, or other sensitive personal data via social media direct messages or other unsecured channels unless we explicitly request it and provide a secure method. If you choose to send such information via third-party platforms contrary to this guidance, you do so at your own risk.
7. 9.7. We may add, remove, or modify third-party links, tools, or integrations at any time without notice.
10. ELECTRONIC COMMUNICATIONS
1. 10.1. You consent to receiving communications from us electronically, including email and messaging apps, for responding to Enquiries and providing service communications (including proposals, confirmations, updates, notices, and documents). You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.
2. 10.2. To the extent permitted by law, we may retain records of communications for operational, compliance, quality, and dispute-management purposes, subject to our Privacy Policy. You acknowledge that we may record calls and retain chat and messaging history where lawful and appropriate, and that such records may be used as evidence in connection with enquiries, bookings, complaints, or disputes.
3. 10.3. You are responsible for ensuring that your contact details are accurate and that you can receive messages from us (including checking spam/junk folders and message requests). Unless we receive an error message or delivery failure notice, communications will be deemed received when sent to the email address or phone number you provided.
4. 10.4. If these Terms are provided in more than one language, the English version will prevail to the extent permitted by applicable law and in the event of any inconsistency or conflict between versions.
11. SUSPENSION AND TERMINATION OF WEBSITE ACCESS
1. 11.1. We may suspend, restrict, or terminate your access to the Website immediately and without notice if we reasonably believe: (a) you have breached these Terms; (b) your activity poses a security, legal, or reputational risk; or (c) restriction is required for maintenance, compliance, or protection of users or systems. We may take any such action temporarily or permanently, with or without notice, and in respect of the Website as a whole or any part of it (including blocking specific IP addresses, devices, accounts, or access routes). We may also remove or disable access to any information or materials submitted by you, preserve evidence, and take any steps we consider appropriate to investigate suspected misuse or to comply with applicable law, regulatory requirements, or requests from competent authorities. We are not required to provide reasons for our actions where doing so would (in our reasonable opinion) compromise security, breach law, or prejudice an investigation. Reinstatement of access (if any) is at our discretion and may be subject to conditions, including verification of identity and compliance.
2. 11.2. To the maximum extent permitted by law, we will not be liable to you for any loss, damages, costs, or claims arising from or relating to any suspension, restriction, termination, or related enforcement action under this Section 11, and you remain responsible for any obligations incurred prior to the effective date of suspension or termination.
12. CHANGES TO THE WEBSITE AND TERMS
1. 12.1. We may change, update, or withdraw any part of the Website at any time and from time to time, in our sole discretion, including by adding, removing, or modifying Content, features, functionality, integrations, access routes, or availability. We do not guarantee that any part of the Website will remain available at any time or for any period, and we may suspend or discontinue the Website (in whole or in part) without liability.
2. 12.2. We may update these Terms by posting an updated version on the Website. The “Last updated” date indicates when changes take effect. Continued use after posting means you accept the updated Terms. Any updated Terms will be effective upon posting (or on any later effective date we specify). By continuing to access or use the Website after the effective date, you agree to be bound by the updated Terms. It is your responsibility to review these Terms periodically, and if you do not agree to an update you must stop using the Website. We may (but are not required to) provide additional notice of material changes (for example, by posting a notice on the Website or sending a communication to the contact details you have provided).
13. DISCLAIMER
1. 13.1. The Website and Content are for general information and marketing only. They do not constitute advice of any kind (including legal, immigration, medical, insurance, tax, or financial advice).
2. 13.2. You agree not to rely solely on the Website when making decisions. You should verify critical details with official sources and Suppliers.
3. 13.3. To the maximum extent permitted by law, the Website and Content are provided “as is” and “as available” without warranties (express or implied), including as to accuracy, completeness, fitness for purpose, non-infringement, uninterrupted availability, or security.
4. 13.4. Travel may be affected by events outside our control or a Supplier’s control (weather, natural disasters, public health measures, border rules, strikes, civil unrest, Supplier changes, cancellations, overbooking, closures, governmental actions or advisories, security incidents, route changes, technical/mechanical issues, capacity controls, and changes to laws or entry requirements). We do not guarantee uninterrupted travel or any specific experience, itinerary timing, or that travel will occur as planned.
5. 13.5. Suppliers are responsible for their services. Except to the extent expressly agreed in writing and required by applicable law, we are not responsible for Supplier acts/omissions, including negligence, service failures, delays, or changes. You acknowledge that Supplier services are subject to the Supplier’s own terms and conditions (including change/cancellation/no-show policies) and that any claim relating to a Supplier service may need to be made directly against the relevant Supplier.
6. 13.6. Photos, videos, and descriptions may be illustrative and may not represent the precise room, view, layout, condition, or amenities at the time of travel and may be provided by third parties or Suppliers. Renovations, refurbishments, seasonal variations, and operational changes may occur without notice.
7. 13.7. Special requests (dietary, accessibility, adjoining rooms, early check-in/late check-out, upgrades) are not guaranteed unless confirmed by the Supplier. Any assistance we provide in requesting special requests is provided on a best-efforts basis only, and you should obtain written confirmation from the Supplier where the request is critical.
14. LIMITATION OF LIABILITY
1. 14.1. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, anticipated savings, or business interruption arising out of or related to
  1. (a) your use of or inability to use the Website
  2. (b) your reliance on Content
  3. (c) Promotions (including participation and prize fulfilment by Suppliers)
  4. (d) third-party links, tools, platforms, and Supplier services
  5. (e) any delay, interruption, suspension, modification, withdrawal, or unavailability of the Website (in whole or in part)
  6. (f) any errors, omissions, or inaccuracies in the Content
  7. (g) any virus, malware, distributed denial-of-service attack, or other harmful material arising from your use of the Website or any third-party site linked to it
  8. (h) any unauthorised access to, alteration of, or use of any data or communications (including any personal data) to the extent not caused by our wilful misconduct
  9. (i) any event outside our reasonable control (including acts of God, governmental actions, changes in law, public health measures, border closures, strikes, civil unrest, Supplier failures, or other force majeure events)
2. This exclusion applies regardless of the form of action or legal theory (including contract, tort, negligence, strict liability, misrepresentation, restitution, or otherwise), and even if we were advised of the possibility of such damages.
3. 14.2. To the maximum extent permitted by law, our total aggregate liability to you for any claims arising out of or relating to the Website, these Terms, any advertising content on the Website, or any Promotion (excluding separate paid Service Terms) will not exceed the lower of: (a) AED [1,000]; and (b) the amount you paid us specifically for access to the Website or entry into the Promotion (typically AED 100). This cap applies in the aggregate to all claims (including multiple claims) and will not be increased by the existence of more than one claimant, incident, or theory of liability. To the extent permitted by law, our liability (if any) will in all circumstances be limited to direct damages up to the cap stated above, and you agree that these limitations reflect a fair allocation of risk and form an essential basis of the bargain for your use of the Website.
4. 14.3. Nothing in these Terms excludes or limits liability for fraud or any liability that cannot be excluded under applicable law (including any mandatory consumer rights that may apply).
5. 14.4. To the maximum extent permitted by law, any claim you may have arising out of or relating to the Website or these Terms must be brought within twelve (12) months after the date on which you became aware (or reasonably should have become aware) of the events giving rise to the claim.
15. INDEMNITY
1. 15.1. You will indemnify and hold harmless the Company and its owners, directors, officers, employees, agents, and affiliates (each, an “Indemnified Party”) from and against all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any Specific Promotion Terms; (b) your misuse of the Website; (c) your violation of any law or third-party rights; or (d) information or materials you submitted that were inaccurate, unlawful, defamatory, or provided without authority. This indemnity includes claims, demands, actions, proceedings, investigations, penalties, fines, and regulatory enforcement actions, and all related costs and expenses (including reasonable legal fees and disbursements, expert fees, and internal administrative time) incurred by any Indemnified Party.
2. 15.2. At our option, we may require you to defend the claim (with counsel reasonably acceptable to us), and you will not settle any claim in a manner that imposes any liability, obligation, admission, or restriction on any Indemnified Party without our prior written consent. We may participate in the defence with our own counsel at our own expense. Your obligations under this Section 15 will survive any suspension or termination of your access to the Website and/or these Terms.
16. PURPOSE AND COMPLIANCE APPROACH
1. 16.1. This policy explains how we present advertising and partnerships in a transparent manner and sets rules for marketing claims on the Website. It also applies to our advertising and promotional communications published on our official channels that link to or reference the Website (including email newsletters and our official social media accounts), to the extent relevant and permitted by applicable law.
2. 16.2. We aim to ensure our marketing, advertising, and promotional communications comply with applicable UAE laws and regulations, including (as applicable and as amended) the UAE media regulatory framework (including Federal Decree-Law No. 55 of 2023 on Media Regulation and implementing decisions) and applicable UAE consumer protection rules and standards. This includes ensuring that advertisements are identifiable as such, that material information and conditions are disclosed clearly, and that claims are not misleading or unsubstantiated.
3. 16.3. We may update labels, disclosures, and practices to align with new or updated requirements issued by competent authorities. We may also correct, withdraw, or amend any Content at any time (including after publication) where we consider it necessary for accuracy, compliance, Supplier changes, or risk management.
4. 16.4. “Ad Disclosures” means clear labels indicating that Content is advertising or commercially influenced (“Ad”, “Advertisement”, “Sponsored”, “Paid Partnership”, “In collaboration with”, “Hosted”). “Material Connection” means any relationship that could reasonably affect how a consumer evaluates the Content, including payment, commission, discounts, complimentary stays/services, media rates, gifts, or other benefits.
17. CLEAR LABELLING OF ADS, SPONSORED CONTENT, AND PARTNERSHIPS
1. 17.1. We will seek to disclose when Content is: (a) an advertisement or advertorial; (b) sponsored or paid-for content; (c) a paid partnership or collaboration; (d) materially influenced by commercial arrangements (e.g., Supplier marketing support, complimentary stays, hosted experiences, media rates), where disclosure is appropriate. For clarity, we will treat any Material Connection as requiring an Ad Disclosure unless we reasonably determine the relationship is not material under applicable rules and guidance.
2. 17.2. Disclosures may appear as “Ad”, “Advertisement”, “Sponsored”, “Paid Partnership”, “In collaboration with”, “Hosted”, or similar wording (“Ad Disclosures”), placed so that a reasonable consumer can see and understand them. Ad Disclosures will be designed to be clear and prominent, and (where applicable) placed close to the relevant claim/endorsement and not hidden among hashtags, footnotes, or links. For video or audio content, we may include on-screen and/or spoken disclosures (and, where appropriate, repeat them if the content is lengthy). Where practical, we may provide disclosures in English and/or Arabic depending on the target audience and channel.
3. 17.3. You must not remove or obscure Ad Disclosures if you share or repost our Content. You must also not edit, crop, or repost our Content in a way that makes an Ad Disclosure unclear, misleading, or less prominent, or that changes the overall meaning of the Content.
4. 17.4. Third-party statements and Supplier content. Some Content (including images, descriptions, and offers) may be provided by Suppliers or other third parties. While we take reasonable steps to present information responsibly, we do not guarantee third-party statements are complete or current, and Supplier terms and availability will apply.
5. 17.5. If you believe any Content is misleading or non-compliant, you may contact us at paul@travel-atelier.com. We may investigate and, at our discretion, correct, clarify, update, or remove Content.
18. TRUTHFULNESS, SUBSTANTIATION, AND “NO MISLEADING CLAIMS”
1. 18.1. No misleading advertising. We will not knowingly publish false or deceptive claims. We aim to ensure that marketing communications are fair, clear, and not misleading by omission, including by disclosing material conditions, limitations, eligibility criteria, and key exclusions.
2. 18.2. Where appropriate, we may require evidence for factual claims (including “best price”, “exclusive”, “guaranteed”, “only”, “free”, “limited”, “VIP”, “upgrade”, “saving”, “lowest”, “fastest”, or similar). We may also qualify, amend, or remove claims that cannot be substantiated to our reasonable satisfaction. Unless expressly stated otherwise, (a) “guaranteed” means only where a specific guarantee is provided in writing with clear conditions, and (b) “free” means no additional charge to you beyond any stated purchase/booking requirements, subject to disclosed conditions.
3. 18.3. Testimonials and examples are illustrative and do not guarantee outcomes. Individual experiences vary and are influenced by factors outside our control (including Supplier availability, seasonality, destination conditions, and traveller preferences). Any references to benefits (such as upgrades, late check-out, or amenities) are subject to Supplier terms and discretion and may not be available for every booking.
19. PRICING TRANSPARENCY AND CONDITIONS
1. 19.1. Unless expressly stated otherwise, any pricing shown is indicative only and may change. Pricing is provided for general guidance and does not constitute a binding offer. Final pricing is confirmed only in writing (for example, in a proposal, booking confirmation, or invoice) and may change before confirmation due to Supplier repricing, availability, currency fluctuations, taxes/fees, or other Supplier-imposed charges.
2. 19.2. Unless expressly stated, pricing may exclude taxes, service charges, tourism levies, resort fees, gratuities, visa fees, insurance, and Supplier-imposed charges. Additional charges may apply for optional services, upgrades, changes, cancellations, late payments, or no-shows, in each case subject to Supplier terms and the Service Terms.
3. 19.3. “From” means limited availability for certain dates/conditions and may not be generally available. “From” prices typically reflect the lowest available rate identified at the time of publication and may require specific travel dates, minimum stays, room categories, advance purchase, occupancy levels, or other conditions.
4. 19.4. Offers are subject to Supplier confirmation and Supplier terms, including blackout dates and minimum stay requirements. Where an offer references inclusions or benefits, such inclusions are subject to Supplier rules, capacity controls, and any stated conditions, and may be substituted or withdrawn by the Supplier.
5. 19.5. If we display a currency conversion, it is an estimate only. Your bank, card issuer, or payment provider may apply different exchange rates and fees, and the Supplier may charge in a different currency.
20. PROHIBITED OR RESTRICTED CONTENT
1. 20.1. We reserve the right not to publish (and to remove) Content that we reasonably believe:
  1. (a) conflicts with UAE public order or morals, or Islamic values;
  2. (b) is discriminatory, hateful, obscene, or defamatory;
  3. (c) encourages illegal activity or unsafe behaviour;
  4. (d) improperly implies official endorsement;
  5. (e) infringes intellectual property or privacy rights;
  6. (f) includes personal data of third parties without authority;
  7. (g) promotes goods/services that are prohibited or restricted in the UAE or presents them in a non-compliant manner;
2. 20.2. This includes (without limitation) Content that is misleading or deceptive (including by omission), contains unsubstantiated claims, constitutes harassment or threats, promotes gambling or other restricted activities, violates platform policies, or could expose us or any third party to legal, regulatory, reputational, or security risk. We may take removal or restriction action at any time, with or without notice, and we are not required to provide reasons were doing so could compromise compliance or an investigation.
21. INFLUENCERS AND THIRD-PARTY PROMOTERS
1. 21.1. If we engage creators/influencers, we may require them to use compliant Ad Disclosures and follow applicable UAE requirements (including any licensing/permit requirements that may apply to advertising activity) and any regulator guidance, platform rules, and our brand/advertising instructions.
2. 21.2. We may request correction, disclosure, or takedown where necessary to reduce legal/compliance risk and we may require removal immediately if we reasonably believe the content is non-compliant, misleading, or creates legal, regulatory, or reputational risk.
3. 21.3. Where an influencer/creator has any Material Connection to us (including payment, commission, free/discounted travel, hosted stays/experiences, gifts, or other benefits), they must clearly and prominently disclose the commercial nature of the content (e.g., “Ad”, “Sponsored”, “Paid Partnership”, “Hosted”, or equivalent) in a manner that is easily understood by the intended audience and not hidden among hashtags or links.
4. 21.4. We may require pre-approval of content before publication (including captions, images/video, claims, disclosures, and tags). Influencers/creators must not publish content referring to us or our Services that materially deviates from approved content or instructions, including by adding unapproved pricing, guarantees, or claims.
5. 21.5. Influencers/creators must not make false, misleading, or unsubstantiated claims about us, our Services, Suppliers, availability, pricing, benefits (including upgrades), or outcomes. Any “exclusive”, “guaranteed”, “free”, “best price”, or similar claims must be expressly authorised by us in writing and must include all material conditions.
6. 21.6. Influencers/creators must use our name, logo, trademarks, and Content only as authorised by us and must not imply official endorsement by any government authority or third party.
7. 21.7. Influencers/creators must not engage in unlawful conduct, hate/harassment, discriminatory content, or conduct that conflicts with UAE public order or morals. They must not use bots, fake followers, or deceptive engagement practices in connection with promotional activity for us.
8. 21.8. Influencers/creators must retain records reasonably necessary to demonstrate compliance (including drafts, approvals, disclosures, and publication details) and must cooperate with any reasonable compliance request by us (including prompt edits, additional disclosures, or removals).
9. 21.9. We may require immediate correction, additional disclosure, or removal of any influencer/creator content, and we may terminate the relationship immediately, where we reasonably believe there is a breach of applicable law, regulator guidance, platform rules, or our instructions, or where content creates legal, regulatory, or reputational risk.
22. CORRECTIONS AND TAKEDOWNS
1. 22.1. We may amend, correct, suspend, or remove advertising content at any time for accuracy, compliance, Supplier changes, or risk management. This includes updating or withdrawing offers, pricing, availability statements, inclusions, images, testimonials, and any related disclosures.
2. 22.2. We may take such action with or without notice, and we are not required to provide reasons were doing so could compromise compliance, security, or an investigation. To the maximum extent permitted by law, we will not be liable for any loss arising from any correction, suspension, withdrawal, or takedown. We may also take action in response to Supplier requests, platform requirements, legal demands, or directions from competent authorities.
23. PROMOTION TERMS
1. 23.1. These Promotion terms apply to all Promotions run by us unless a Promotion includes separate specific terms (“Specific Promotion Terms”). Promotions may be operated online or offline, and may be subject to additional eligibility, geographic, platform, or Supplier restrictions stated in the Specific Promotion Terms.
2. 23.2. If a Promotion is subject to any required regulatory approval, permit, or notification, the Promotion is void where prohibited and is subject to such approval/permit/notification being obtained (if applicable).
3. 23.3. Unless the Specific Promotion Terms expressly state otherwise, no purchase is necessary to enter. Any purchase will not increase your chances of winning.
24. RIGHT TO CANCEL, MODIFY, OR REFUSE PARTICIPATION
1. 24.1. We may modify, suspend, extend, or cancel a Promotion to the extent permitted by law, including due to compliance requirements, fraud/abuse, Supplier changes, or operational necessity. This includes changing dates, eligibility criteria, prizes/benefits, or mechanics, and withholding or substituting any prize/benefit if required due to Supplier unavailability or compliance risk.
2. 24.2. We may refuse participation or disqualify entries where we reasonably believe there is fraud, manipulation, breach of rules, or legal/compliance risk. We may also disqualify entries that are incomplete, illegible, late, generated by script/bot/automation, submitted from multiple accounts in breach of the Specific Promotion Terms, or otherwise inconsistent with fair participation.
25. GOVERNING LAW AND JURISDICTION
1. 25.1. These Terms and any dispute or claim arising out of or relating to them (including non-contractual disputes) will be governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah.
2. 25.2. Subject to any mandatory legal requirements, the courts of Sharjah, United Arab Emirates will have exclusive jurisdiction to settle disputes.
26. MISCELLANOUS
1. 26.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
2. 26.2. Any failure or delay by us to enforce any provision is not a waiver of our right to enforce it later.
3. 26.3. You may not assign or transfer your rights/obligations under these Terms without our prior written consent. We may assign these Terms as part of a reorganisation, merger, or sale.
4. 26.4. These Terms, together with our Privacy Policy (https://travel-atelier.com), constitute the entire agreement between you and us regarding Website use. Separate Service Terms apply if you engage us for Services.

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